Introduction
Each license you own is linked to one subscription, which is linked to one payment method. Payment methods are not stored or managed as part of your account but as part of each license subscription, and are used when that subscription renews or you initiate an upgrade.
Payment methods for each subscription can be updated in the Licenses area of your Gravity account.
“Payment Method Expiring” Warning
Our billing system will email you when your card is about to expire. Additionally, we will email if an attempt to renew your license fails. In that case, you have a few extra days to update the payment method before the system will retry again. Don’t delay! If you fail too many renewal attempts, your license key will be canceled and cannot be restarted!
Does Gravity Forms store my payment details securely?
Rocketgenius (the team behind Gravity Forms) does not store your payment method. We use industry-leading payment gateways that securely store sensitive financial data and transmit subscription purchase approvals back to our websites via verified tokens. The payment gateway facilitates the processing of card transactions between our business, you, and your financial institution by handling encryption, tokenization, authorization, and storage
How do I update my payment method?
- Log in to your Gravity account page, select the license you would like to manage then click the Manage Subscription button.
- Each License is linked to its own payment method. Click the Update Billing option listed below your payment method. This will switch you to a page hosted by our payment processor on their secure domain.
- This will open a page hosted by our payment processor where you can update your billing details. If you have no payment method attached to your license, the button will say Add Payment Details.
- Complete the changes to your payment method and click the Save button. If your renewal payment is past due, your payment method will be charged soon after updating.
Note: ⚠️ If you used the same credit card on multiple license subscriptions, you will need to follow this update process for each subscription separately.